UK Shipping Charges:

Standard – from £3.00 + VAT (2-3 working days)

Express – from £4.20 + VAT (1-2 working days)

Monday exception:

We cannot always guarantee that all orders will be dispatched on Mondays. Due to the high volume of orders following the weekend, your order may be dispatched on Tuesday. In the event that Monday is a Bank Holiday, this policy will apply to Tuesday orders.

Should you have a considerable number of smoking products on your order, then this may result in the order being delayed by one working day. Saturday delivery may also be delayed for smoking products, however, this will be dependant on the size of the order.

NON-DELIVERY:

In the unlikely event that your parcel does not arrive within the estimated delivery period, we would kindly ask you to wait an extra 48 hours before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.

In the event of a disputed delivery, we will raise an investigation with the 3rd party courier. Please allow up to 5 working days for this investigation to be concluded. In these instances, we must take the result of the courier’s investigation as final.

MISSING ITEMS:

Should you notice missing items from your order, we would highly recommend checking the full order once again and to inspect all corners of the box and packaging material used. Missing items are often found within the original package.

We must be notified within 3 days of receipt regarding any order errors or shortages.

In the event that you do confirm missing items from your order, a full internal investigation will need to be raised from our side. This includes checking all warehouse evidence records and raising a dispute with the delivery courier. We must allow up to 5 working days for this investigation to conclude before any replacement items can be dispatched.

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